The City of El Dorado will be ending its leak adjustment policy on May 1. The decision to change this policy was made after implementing the new automated meters and software that allows residents to track their usage in real time through the website and app. This software also allows residents to receive email notifications of possible leaks in their service.
Currently, the leak adjustment policy allows residents with a water leak to contact City Hall for an adjustment once it is repaired. To apply for an adjustment, you need to write a letter describing the location(s) of the leak along with how and when it was repaired. The letter should be signed and dated by the account holder and include their printed name, service address and phone number. Included with the letter should be all receipts from either a plumber, hardware store or any other location where services or parts were purchased for repairs. The City will then verify the leak has been repaired and an adjustment to the bill will be processed for the time period the account was affected by the leak. The City will forgive half of the cost of the water used during the leak in excess of the average usage for the account.
If you currently have a leak, you will have until the last week of April to get your leak repaired and information submitted so it can be processed by May 1 for an adjustment.
If you have not signed up for the new “Get My Meter Info” water meter portal website and app, please visit https://portal.eldoks.gov. To establish the account, enter “City of El Dorado” as the utility name and your utility account number as it appears on your bill.
If you choose not to sign up for the new water meter portal, you can still submit your email to City Hall at 321-9100 opt. 1 so it can be added to your account and you will receive an email if a leak is detected.